Shipping policy

Shipping Policy

Effective Date: June 24, 2026

At Bay & Bridle, we thoughtfully curate products from a network of trusted artisans, manufacturers, and premium suppliers. Because many of our products ship directly from different fulfillment partners, shipping times and delivery methods may vary by item.

By placing an order with Bay & Bridle, you agree to the terms outlined in this Shipping Policy.

Order Processing

Most orders begin processing within 1–5 business days after payment has been received.

Certain products, including furniture, made-to-order items, personalized products, or oversized merchandise, may require additional processing time. Estimated processing times are provided on the applicable product page whenever possible.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Shipping Times

Delivery estimates vary depending on the product, supplier, destination, and shipping method selected.

Typical delivery estimates are:

  • Home Décor & Accessories: 3–10 business days

  • Furniture & Oversized Items: 2–6 weeks

  • Made-to-Order or Personalized Products: 2–8 weeks

  • Seasonal or High-Demand Items: Delivery times may be longer during peak periods.

Please note that these are estimates only and are not guaranteed delivery dates.

Multiple Shipments

Because Bay & Bridle partners with multiple suppliers, your order may arrive in separate shipments.

You may receive:

  • Multiple tracking numbers

  • Packages delivered on different days

  • Products shipped from different warehouse locations

You will not be charged additional shipping fees solely because your order ships in multiple packages, unless otherwise disclosed during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on the products ordered, package size, weight, destination, and supplier shipping rates.

From time to time, Bay & Bridle may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Some suppliers may require additional time before tracking updates appear.

Furniture & Oversized Deliveries

Furniture and oversized items may ship via freight carrier.

Depending on the supplier, delivery services may include:

  • Curbside Delivery

  • Threshold Delivery

  • White Glove Delivery (where offered)

Delivery options vary by manufacturer and will be noted on the product page when applicable.

Customers are responsible for ensuring that furniture will fit through doorways, hallways, staircases, and other access points before placing an order.

Shipping Delays

While we work closely with our suppliers and shipping partners, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • Supply chain disruptions

  • High seasonal demand

  • Customs processing (for international shipments)

Bay & Bridle is not responsible for delays caused by shipping carriers or unforeseen events after an order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Bay & Bridle is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided during checkout.

Additional shipping charges may apply if a package must be re-shipped.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date.

Whenever possible, include:

  • Your order number

  • Photographs of damaged packaging or products

  • A brief description of the issue

We will work with the supplier and shipping carrier to resolve the matter as quickly as possible.

International Shipping

International shipping may be available on select products.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

Bay & Bridle is not responsible for delays caused by customs clearance.

Questions

If you have any questions regarding your shipment, please contact us:

Bay & Bridle

Email: assistant@baybridle.com

Website: https://baybridle.com