Refund policy

Return & Refund Policy

Effective Date: June 24, 2026

At Bay & Bridle, we take pride in curating timeless home furnishings, décor, outdoor living, equestrian goods, apparel, and lifestyle products from a carefully selected network of trusted suppliers. Because many of our products ship directly from different manufacturers and fulfillment partners, return eligibility and processing may vary by item.

Our goal is to make every shopping experience enjoyable while maintaining fair policies for both our customers and our supplier partners.

Return Eligibility

Most eligible items may be returned within 30 days of delivery.

To qualify for a return, products must be:

  • Unused and in original condition

  • Returned with all original packaging, tags, manuals, and accessories

  • Free from damage caused after delivery

  • Accompanied by proof of purchase or order confirmation

Bay & Bridle reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return or refund:

  • Custom or personalized products

  • Made-to-order merchandise

  • Furniture marked as final sale

  • Clearance or final sale items

  • Gift cards

  • Digital products or downloadable content

  • Opened personal care products (if offered)

  • Items designated as non-returnable on the product page

Certain suppliers may have additional return restrictions that will be disclosed on the applicable product page.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will work with the supplier to determine the appropriate resolution, which may include a replacement, repair, store credit, or refund.

Do not discard damaged items or packaging until your claim has been reviewed.

Return Authorization

Before returning any item, you must contact Bay & Bridle to obtain return authorization and return instructions.

Returns sent without prior authorization may be refused or returned to the sender.

Because our products ship from multiple suppliers, return addresses vary by manufacturer.

Return Shipping

Unless the return is due to our error or a damaged or defective product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law.

Some oversized or freight-delivered items may be subject to higher return shipping costs or restocking fees imposed by the supplier. Any such fees will be communicated before your return is finalized.

Furniture & Oversized Items

Furniture and oversized products often have supplier-specific return policies.

Depending on the manufacturer, returns may be subject to:

  • Restocking fees

  • Freight return charges

  • Inspection before approval

  • Original packaging requirements

Please contact us before initiating a return for any oversized item.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping charges are non-refundable unless the return results from our error or a defective item.

Exchanges

We do not guarantee direct exchanges.

If you would like a different item, color, or size, the fastest option is typically to return the eligible item (if approved) and place a new order.

Cancellations

Orders may be canceled before they enter processing or production.

Once an order has been processed, shipped, or entered production with one of our suppliers, cancellation may no longer be possible.

Made-to-order and personalized items cannot typically be canceled once production has begun.

Supplier-Specific Policies

Bay & Bridle partners with multiple manufacturers and fulfillment providers.

Certain products may have return, warranty, or cancellation policies that differ from this general policy. Where applicable, those product-specific terms will take precedence and will be noted on the product page.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a prompt resolution.

Initiating a chargeback without first allowing us an opportunity to resolve the matter may delay the resolution process.

Contact Us

For return requests or questions, please contact:

Bay & Bridle

Email: assistant@baybridle.com

Website: https://baybridle.com

Please include your order number in all correspondence so we can assist you as quickly as possible.