Refund policy

At Bay & Bridle, we want you to love every piece you bring into your home. If something isn’t the right fit, we’re happy to assist with an eligible return.

Return Eligibility

Returns are accepted within 30 days of delivery.
Items must be unused, unwashed, and in original condition with original packaging and tags attached.
Customers are responsible for return shipping costs.
A 15% restocking fee will be deducted from eligible refunds.
Final sale items are non-returnable and non-refundable.

Non-Returnable Items

The following items are considered final sale unless they arrive damaged or defective:

Clearance or marked final sale merchandise
Custom, made-to-order, or personalized items
Digital products or downloadable content
Gift cards

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with photos of the item and packaging so we can make it right promptly.

Refund Process

Once your return is received and inspected, approved refunds will be issued to the original payment method minus:

Original shipping charges (if applicable)
Return shipping costs
15% restocking fee

Please allow 5–10 business days for your refund to appear after processing, depending on your financial institution.

Return Instructions

To begin a return, please contact our customer support team with:

Your order number
Item(s) you wish to return
Reason for return

Once approved, return instructions will be provided.

Exchanges

At this time, we do not process direct exchanges. We recommend placing a new order for the desired item once your return has been approved.

Contact

For return requests or questions, please contact us at:

Bay & Bridle Customer Care

TopNacch@gmail.com